Safety or Quality Concerns

St. Elizabeth Patient Experience Department

If you have a concern or complaint about patient care or safety, we encourage you to share this directly with those providing the care or services in question or to contact the manager of that department directly. If you do not believe the department manager has adequately addressed your concern, we encourage you to contact Patient Experience department.

Patient Experience (859) 301-5581

St. Elizabeth Healthcare is committed to resolving your concerns about care and safety issues in a timely manner.

However, if your concerns are not resolved with the department involved or with our Patient Experience department, then you may report your concern or register a complaint with the following:

Joint Commission’s Office of Quality Monitoring

Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, Illinois 60181

Kentucky Division of Health Care

Office of the Inspector General
1055 Wellington Way, Suite 125
Lexington, KY 40513
Phone: (859) 246-2301